Policies & Agreements

Terms & Conditions – Holistic AddictionsWebsite: https://holistic-addictions.comLast Updated: 27 April 20261. About These TermsThese Terms and Conditions govern your use of our website and any purchases or bookings you make with us. By using our site or placing an order, you agree to be bound by these terms. Please read them carefully before making a purchase or booking.We are Holistic Addictions. Our contact email is info@holistic-addictions.com. Our business address is (to be confirmed).2. EligibilityYou must be at least 18 years old to make a purchase or booking from our website. By placing an order or booking, you confirm that you meet this requirement.3. Services, Products and DescriptionsWe make every effort to ensure that service and product descriptions, images, and pricing on our website are accurate. However, we do not guarantee that descriptions or other content are error‑free. If a product or service you receive does not match its description, you may contact us in line with our Refund & Cancellation Policy.Our services and products are intended to support general wellbeing only and are not a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your doctor or other qualified health provider with any questions you may have about a medical condition.4. Pricing and PaymentAll prices displayed on our website are in GBP and include all applicable charges.We are not VAT registered.Payment is processed securely through our third‑party payment provider at the time of purchase or booking.We accept the payment methods displayed at checkout.We may change our prices at any time, but any changes will not affect orders or bookings that have already been confirmed.5. Orders, Bookings and AcceptanceWhen you place an order or make a booking, you are making an offer to purchase. We will send you a confirmation email, but this does not mean your order or booking has been accepted. Acceptance occurs when we dispatch the goods to you or confirm your booking.We reserve the right to refuse or cancel any order or booking for any reason, including product or service unavailability, pricing errors, or suspected fraud.6. Delivery of Physical GoodsIf you purchase physical goods, please refer to our separate Shipping and Delivery Policy (if applicable) for full details on delivery timeframes, costs, and regions.7. Your Right to Cancel (Cooling‑Off Period)If you purchase physical goods as a consumer, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you may have the right to cancel your order within 14 days of receiving your goods, without giving any reason.To exercise your right to cancel, you must inform us with a clear statement (for example, by email). Please refer to our Refund & Cancellation Policy for full details.8. Appointments, Sessions and Events – CancellationsFor appointments, sessions, programmes and events, our specific cancellation and refund rules are set out in our Refund & Cancellation Policy.In general, Holistic Addictions requires at least 24 hours’ notice to cancel or reschedule a session. Late cancellations or no‑shows may be charged the full session fee.9. Returns, Refunds and CreditsFull details of our returns, refunds and any credits are set out in our separate Refund & Cancellation Policy.10. Intellectual PropertyAll content on this website, including text, images, logos, graphics, and design, is owned by or licensed to Holistic Addictions. You may not reproduce, distribute, or use any content from our website without our prior written consent.11. Limitation of LiabilityTo the fullest extent permitted by law, Holistic Addictions shall not be liable for any indirect, incidental, or consequential damages arising from your use of our website, services or products.Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded by law.12. Third‑Party LinksOur website may contain links to third‑party websites. We are not responsible for the content, privacy practices, or availability of those sites.13. Governing LawThese terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.14. Changes to These TermsWe may update these terms from time to time. The updated version will be posted on this page with a revised date. Continued use of our website after changes are made constitutes acceptance of the revised terms.15. Contact UsIf you have any questions about these Terms and Conditions, please contact us at info@holistic-addictions.com.