Privacy Policy

Legal Commitment

Privacy Statement Holistic Addictions Last Updated: 7 February 2026. Who We Are Holistic Addictions operates the website https://holistic-addictions.com. When we refer to "we," "us," or "our" in this statement, we mean Holistic Addictions. We are the data controller responsible for your personal data.If you have questions about this privacy statement or how we handle your data, contact us at: info@holistic-addictions.com.2. What Information We Collect We collect the following types of personal data depending on how you interact with our site:• Contact and communication data: Name, email address, phone number, and any message content you submit through our contact forms or newsletter sign-up.• Booking and scheduling data: Name, email, phone number, preferred appointment dates and times, and any notes you provide when booking a session.• Transaction and payment data: Billing name, billing address, payment card details (processed securely by our payment provider; we do not store your full card details), purchase history, and order information.• Technical and usage data: IP address, browser type and version, time zone, operating system, pages visited, and how you interact with our site. This data is collected automatically through cookies and similar technologies.3. How We Collect Your DataWe collect data through direct interactions when you fill in forms, book appointments, make purchases, subscribe to our newsletter, or contact us. We also collect data automatically when you browse our site through cookies and analytics tools provided by Wix.4. Why We Use Your Data and Our Legal BasisUnder the UK General Data Protection Regulation (UK GDPR) and the EU General Data Protection Regulation (GDPR), we must have a lawful basis for processing your personal data. We rely on the following:• Performance of a contract: To process your bookings, deliver services, and fulfil product orders.• Legitimate interests: To respond to your enquiries, improve our website and services, and manage our business operations.• Consent: To send you marketing communications such as newsletters or promotional offers. You can withdraw consent at any time by clicking the unsubscribe link in any email or contacting us directly.• Legal obligation: To comply with applicable laws, regulations, and legal processes.5. How We Share Your DataWe do not sell your personal data. We may share your data with the following categories of third parties who process data on our behalf:• Wix.com: Our website platform provider, which hosts our site and processes data in accordance with their own privacy policy.• Payment processors: Third-party payment providers who securely handle your transactions under PCI DSS compliance standards.• Email and marketing tools: Providers we use to send newsletters and promotional communications.• Booking and scheduling tools: Software that manages appointment scheduling on our behalf.We require all third-party processors to respect the security of your personal data and treat it in accordance with applicable data protection law.6. International TransfersSome of our third-party service providers (including Wix) may process your data outside the UK or European Economic Area (EEA). Where this occurs, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the relevant authorities, to protect your data.7. How Long We Keep Your DataWe retain your personal data only for as long as necessary to fulfil the purposes for which it was collected:• Contact form enquiries: 2 years from last communication• Booking records: 6 years from the date of your last appointment• Purchase and transaction records: 6 years for tax and accounting purposes• Marketing data: Until you unsubscribe or withdraw consent• Technical/analytics data: 26 months8. Your RightsUnder UK GDPR and GDPR, you have the following rights regarding your personal data:• Right of access: Request a copy of the personal data we hold about you.• Right to rectification: Ask us to correct inaccurate or incomplete data.• Right to erasure: Request deletion of your personal data where there is no compelling reason for continued processing.• Right to restrict processing: Ask us to limit how we use your data in certain circumstances.• Right to data portability: Receive your personal data in a structured, commonly used, machine-readable format.• Right to object: Object to processing based on legitimate interests or for direct marketing purposes.• Right to withdraw consent: Where we rely on consent, you may withdraw it at any time without affecting the lawfulness of processing carried out before withdrawal.To exercise any of these rights, contact us at info@holistic-addictions.com. We will respond within one month.If you are not satisfied with how we handle your request, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at https://ico.org.uk or your local supervisory authority.9. CookiesOur site uses cookies to enhance your browsing experience, analyse site traffic, and support certain site features. For full details, please refer to our separate Cookie Policy.10. SecurityWe have put in place appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or alteration. Payment data is handled by PCI DSS-compliant processors and is not stored on our systems.11. Third-Party LinksOur website may contain links to third-party sites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy statements.12. ChildrenOur services are not directed at individuals under the age of 16. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child without appropriate consent, we will take steps to delete it.13. Changes to This StatementWe may update this privacy statement from time to time. Any changes will be posted on this page with an updated revision date.